Frequently Asked Questions
Everything you need to know about your Embark Vet order.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached to be eligible for a full refund.
How do I ensure I select the correct size?
Each product page includes a detailed size guide with specific measurements. We recommend measuring a similar garment you already own and comparing it to our charts to find your perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced and manufactured?
Yes, we prioritize ethical manufacturing. We partner exclusively with factories that adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress in real-time.